Refund policy

All our product pages have the "Warranty & Replacement" tab present. This tab includes all the details on the warranty we offer for that particular product and the replacement terms etc. That policy is fixed and final for every purchase. Each individual category carries it own replacement and warranty terms hence that's that. 

Nevertheless we offer 7days replacement standard on majority of our products. That being said please verify the "Warranty & Replacement" tab on the product page for more info. You can also connect with our customer support and get more info.

For Phone Covers, Charms, Lanyard Loops and Watch Straps We Offer a 3 Days Return Policy. No other Products except mentioned above are eligible for a Refund.
A Rs100-150 Return Charge will be Deducted from the Refund Amount. 

To be eligible for a Replacement, your item must be in the same condition that you received it, With all accessories and unused Product, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. A Rs100-150 Shipping Charge will be Taken if the Replacement/Exchange is not Our Fault.

Any Shipping Charge or COD Charge collected is non-refundable. Prefer Prepaid to avoid such charges.

To start a Replacement, you can contact us at support@buzzstreet.in
In 99% of the cases we arrange the reverse pickup for you i.e our courier partner will pick the product from your address. In some cases where pickup is not possible or if the customer wants to ship the product himself/herself, please make sure to ship on the address we provide in the communication.

You can always contact us for any question at support@buzzstreet.in

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

In-Case of Wrong item Delivered you will need to Raise the concern on Our Mail Id support@buzzstreet.in Or On Our WhatsApp Number +917417392929 with the proper sealed packed parcel unboxing video so we can verify and investigate the claim.

Proper 360 Degree Parcel Unboxing Video Is Necessary, In the Unboxing video it should clearly show the shipping label and that the complete package is sealed. Only then the Unboxing Video Will Be accepted. Partial Or edited Unboxing Videos Will not be Valid.

For Any Damaged Product The complain Should Be Raised By the Customer On Our Mail Id support@buzzstreet.in Or On Our WhatsApp Number +917417392929 Within 24hours of Delivery.

Exchanges

We offer a 7days Exchange Policy On all Our orders. To be eligible for a Exchange, your item must be in the same condition that you received it, With all accessories and unused Product, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

We only offer exchange on our Mobile Covers and Watch Strap Category. To escalate an exchange request you can visit our Exchange Portal and place your request. You can find this portal in the More tab on our main menu, or you can also login in into your account on our website and you will find the option there as well. 

In case of any issues with the exchange process you can also connect with us on support@buzzstreet.in

In-Case of The Product which You are exchanging with Is Of higher Value Than The Previous Product you will need to PAY THE DIFFERENCE AMOUNT IN ADVANCE Before We Ship Your Order.

Also If the Product Which You are exchanging With Is OF lower Value Then Refund will be provided only if the Difference amount is Greater Than Rs500.

Refunds/Order Cancellation

Once you place your order on Our Website https://www.buzzstreet.in you can only cancel it before the order is fulfilled i.e Dispatched from our warehouse. To cancel you can simply mail us on support@buzzstreet.in or Whatsapp at 7417392929.

Please note: Once the order has been dispatched there is no way for us to cancel it. No Refunds can be provided till it is in Transit. If you made a prepaid payment and do not wish to receive your order then in that case you can simply refuse to accept your parcel at time of delivery. Provide cancellation OTP to our Delivery partner and done. Once they return the parcel of yours back to our warehouse, our automation will itself issue a refund back to your original mode of payment. 

Note that there could be Rs100 to Rs150 deduction from the final refund amount. This goes to the shipping losses that the company will incur. 

Once Your Order gets Delivered There is No Chance of Refunds. You can only go with Replacement Or Exchanges.

REPAIRS/WARRANTY CLAIM

Not All Products that We offer Comes with Warranty. However If your Product Falls Under Warranty and Is Eligible for free Repairs then You can claim it Anytime and How many Times you need too, under the Warranty Period. 

To Claim Your Warranty Just Contact us and EXPLAIN YOUR ISSUES BRIEFLY on Our Email id support@buzzstreet.in or Raise the concern on our complaint form.

Once Your Request is Approved you Have to Courier the Defective product On our Address which we will provide at that time. We can also Offer Reverse Shipment and get it Picked from your address But that Will be charged between Rs100 and Rs400 Depending On the Location, Weight of the Product and Availability of the Courier Partner. Final Amount will be Informed to You by Our Staff Member before Placing your Request for Reverse Shipment.

Once Your Defective Product is Received at Our Warehouse Our Repair Unit Will Take 48-72 Hours to Check and Repair the Fault. In-Case of Extreme Damages OR in-case product is damaged by extreme water intake and is Up the amount of standard Set, AND YOUR PRODUCT is Not Under Condition to get repaired Then we are not Liable to REPAIR It. However in Such Condition we Will offer you a New Product at a 50% Discounted Price and COD will Not Be Available In Such Condition.

Team Buzz Street